Hiring: Bradley County Program Specialist

Founded in 1957, Big Brothers Big Sisters of Greater Chattanooga is the area’s largest youth mentoring organization. Our vision is that all youth achieve their full potential and our mission is to create and support one-to-one mentoring relationships that ignite the power and promise of youth. Our work is guided by our core agency values. 

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Integrity – We champion integrity in how we execute our programs with open, honest communication. 

Thought Leadership – We drive creative thinking in the youth mentoring space. 

Diversity, Equity, and Inclusion – We are intentionally inclusive in who we serve, who we are, and what we represent to the community at large. 

Safety – We prioritize safety, and all our decisions are driven by the safety of the youth and their families, our volunteers, and our staff. 

Excellence – We deliver high-quality program support as evidenced by the metrics for safety, customer service, and long-term impact. 

Enthusiastic Contribution – We view our people and the people we work with as a gift. We show it by adding value to every person and situation we encounter. 

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Position Summary 

The Bradley County Program Specialist is a part-time (30 hours/week) position that works with the Program team to implement all program services within Bradley County. This includes collaboration with local partners and developing new partner relationships to implement services and recruit volunteers. This position is responsible for supporting volunteer mentors and mentees in mentoring relationships including providing ongoing guidance and support to Littles, Parents/Guardians, and Volunteer Bigs on a regular basis. The Program Specialist monitors mentoring interactions and offers insights and advice to ensure child safety, facilitate healthy relationship development and promote positive youth outcomes. This requires 100% of on-site work at the Boys and Girls Club Tucker Unit in Cleveland, TN. This position reports directly to the Chief Program Officer. This position collaborates with the Program Leadership Team to grow Big Brothers Big Sisters’ footprint in Bradley County. 

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Essential Job Duties 

General 

• Works closely with Agency Leaders to continually seek to improve program functions and services and ensures that performance is directly in line with agency goals and strategic initiatives. 
• Participates in team and program events throughout the year including team meetings, program activities, and full staff meetings. 
• Assists with match activities, recruitment events, fundraising and other agency group events as needed. 
• Supports a culture of philanthropy by identifying and sharing potential donor relationships, corporate/business/community partnerships and engaging in events which benefit the agency. 
• Stays current on program initiatives, training opportunities, and volunteer training updates from Big Brothers Big Sisters of America. 

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Standards and Program Development 

• Ensures that the agency is in compliance with BBBS national standards, Service Delivery Model and other expectations as outlined in grant and other funding requirements. 
• Ensures that team members demonstrate high-level proficiency in, and application of child safety and risk management knowledge, policies, and procedures throughout all aspects of job functions according to set standards of practice and agency policies while maintaining high metric performance. 
• Assists in reporting requirements for grant initiatives and other targeted funding sources. 
• Researches best practices in youth protection within BBBSA network and in community. 

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Recruitment and Partnerships 

• Oversees the development and implementation of current and new programs and partnerships in Bradley county. 
• Provides annual reporting to programming partners to ensure accountability and program benefits. 
• Works with the Chief Program Officer and Chief Development and Marketing Officer to cultivate new corporate partners and assist with grant funding process as needed. 
• Manages special projects as assigned and often in coordination with the Program Management team. 
• Builds community partnerships to assist with staff and volunteer engagement. 
• Recruits program participants by implementing and participating in outreach strategies to recruit children and volunteers. 
• Works with the Recruitment Team to align with the strategic vision and plan for agency-wide recruitment of youth and volunteers. 

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Enrollment 

• Individually and with team, assesses volunteer and child eligibility to participate in BBBS programming. Conducts volunteer and child enrollments including interviews, home visits, assessments and completion of any other enrollment processes. 
• Reviews enrollment information and assessments and make recommendations for volunteer and child participation in the program based on this information. Assess and apply factors contributing to a successful match. 
• Works with the Enrollment and Matching team to determine matches and facilitate match meetings to set the tone of a successful match with the highest level of customer service. 
• Assesses volunteer eligibility to participate in BBBS programming. Conduct volunteer enrollments including interviews, home visits and completion of any other enrollment processes. 
• Conducts client enrollments including parent/child interviews, child safety education, and other enrollment processes. 
• Reviews and follows-up on references as necessary to gain additional data to complete the assessment process. 
• Adheres to Big Brothers Big Sisters of America’s Standards of Practice and Service Delivery Model in all enrollment processes. 

Match Support 

• Maintains a caseload of matches and provides quality match support to all Bigs, Littles, and Families. 
• Continually assesses the match relationship focusing on: child safety, match relationship development, positive youth development and volunteer satisfaction. Match support is provided on a frequency according to BBBS standards at a minimum. 
• Assesses and provides for individual coaching needs, information and support needs for each match participant to assure a positive youth development experience for the child, and successful and satisfying experience for the volunteer. 
• Effectively uses active and attentive listening to confirm understanding; coach others using reflective and 2nd/3rd level questioning; personalize communication content and delivery to fit different perspectives, backgrounds or styles of audience; document information about matches clearly and concisely to keep records accurate and up to date. 
• Effectively assesses and executes the following relational support skills: guiding, supporting, confronting, advising and/or negotiating. 
• Assesses and refers families for additional services as needed. 
• Effectively utilizes survey tools to assess match impact on youth development and in meeting BBBS standards. 
• Maintains up-to-date and accurate paperwork, documentation, and database records for all participants according to Big Brothers Big Sisters standards. 

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This Job May be for You: 

• Belief in Big Brothers Big Sisters mission and potential of the youth we serve 
• Ability to develop trust and rapport among youth clients and guardians 
• Ability to multi-task between tasks and projects 
• Commitment to advancing diversity, equity, and inclusion 
• Excellent oral and written communication skills 
• Coachable, including taking and receiving actionable feedback 
• Can work well in teams 
• Assumes the best in people 
• Ability to use Microsoft Office/Office 365 
• Ability to adapt to new technology tools (Salesforce and Dialpad are two major tools in this role)

Qualifications

• A Bachelor’s degree 
• Ability to work some evenings and weekends 

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Benefits 

• 100% In-Office working at the Boys and Girls Club of the Ocoee Region in Cleveland, TN  
• Retirement Benefits 
• 100% Employer Paid Health Insurance, Dental, Vision, Long-Term and Short-Term Disability Insurance, and Life Insurance 
• 8 Vacation Hours and 8 Sick Hours Accrued Each Month 

To Apply: 

If you qualify for this position and are passionate about our mission, we look forward to meeting you. Please apply at: https://bbbs.tfaforms.net/f/jobapplication.‍

If you have questions please reach out to: 

Liane Cooper, Office Manager
Big Brothers Big Sisters of Greater Chattanooga
liane@bbbschatt.org
*No Phone calls Please 

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Employment with BBBSGC is at-will. BBBSGC provides equal employment opportunities to all qualified individuals and prohibits discrimination against and harassment of any employee or any applicant for employment because of race, color, national or ethnic origin, age, religion, disability, gender, sexual orientation, gender identity and expression, or veteran status. BBBS of Greater Chattanooga has a Zero Tolerance Policy for discrimination in our workplace.