Hiring: Program Manager

The Program Manager is a full-time position that works with the Chief Program Officer to provide exceptional leadership to the Match Support team. This includes providing guidance on how to deliver quality customer service and match support to volunteers, youth, and their families during their match period. This position collaborates with the Program Leadership Team and provides input on strategic planning, continuous improvement, and other needs that add value to the overall success of the agency. Responsible for ensuring that programming is consistent with the agency’s mission, policies, and procedures and aligns with BBBSA’s National Standards and the strategic goals for Big Brothers Big Sisters of Greater Chattanooga.

October 24, 2022
October 24, 2022

Founded in 1957, Big Brothers Big Sisters of Greater Chattanooga is the area’s largest youth mentoring organization. Our vision is that all youth achieve their full potential and our mission is to create and support one-to-one mentoring relationships that ignite the power and promise of youth. Our work is guided by our core agency values.

Integrity – We champion integrity in how we execute our programs with open, honest communication.

Thought Leadership – We drive creative thinking in the youth mentoring space.

Diversity, Equity, and Inclusion – We are intentionally inclusive in who we serve, who we are, and what we represent to the community at large.

Safety – We prioritize safety, and all our decisions are driven by the safety of the youth and their families, our volunteers, and our staff.

Excellence – We deliver high-quality program support as evidenced by the metrics for safety, customer service, and long-term impact.

Enthusiastic Contribution – We view our people and the people we work with as a gift. We show it by adding value to every person and situation we encounter.


Position Summary

The Program Manager is a full-time position that works with the Chief Program Officer to provide exceptional leadership to the Match Support team. This includes providing guidance on how to deliver quality customer service and match support to volunteers, youth, and their families during their match period. This position collaborates with the Program Leadership Team and provides input on strategic planning, continuous improvement, and other needs that add value to the overall success of the agency. Responsible for ensuring that programming is consistent with the agency’s mission, policies, and procedures and aligns with BBBSA’s National Standards and the strategic goals for Big Brothers Big Sisters of Greater Chattanooga. This position reports directly to the Chief Program Officer and supervises a team of 4.

Essential Job Duties

General

  • Work closely with Agency Leaders to continually seek to improve program functions and services and ensures that performance is directly in line with agency goals and strategic initiatives.
  • Participate in team and program events throughout the year including team meetings, program activities, and full staff meetings.
  • Assist with match activities, recruitment events, fundraising and other agency group events as needed.
  • Support a culture of philanthropy by identifying and fostering potential donor relationships, potential corporate/business/community partnerships and engaging in events which benefit the agency.
  • Share with the Development Team potential partnership relationships as discovered through volunteers’ and parents’ employers and affiliations.
  • Stay current on program initiatives, training opportunities, and volunteer training updates from Big Brothers Big Sisters of America.


Standards and Program Development

  • Ensure that the agency is in compliance with BBBS national standards, Service Delivery Model and other expectations as outlined in grant and other funding requirements.
  • Ensure that team members demonstrate high-level proficiency in, and application of child safety and risk management knowledge, policies, and procedures throughout all aspects of job functions according to set standards of practice and agency policies while maintaining high metric performance.
  • Assist in reporting requirements for grant initiatives and other targeted funding sources.
  • Research best practices in youth protection within BBBSA network and in community.


Leadership, Team Management

  • Supervise Match Support team to ensure high-level performance and delivery of quality services and work with team members to meet expected goals, objectives, and outcomes in accordance with the BBBSA Standards of Practice. Responsible for training, developing, supervising and evaluating those team members.
  • Foster a team culture of accountability, trust, professionalism, and excellence.
  • Fulfill all Matchforce documentation requirements, utilizes Matchforce to prepare and track team performance, and demonstrates high levels of accuracy, efficiency, and leadership for team members and all other internal and external partners.


Match Support

  • Maintain a caseload of Community-Based matches and provides quality match support to all Bigs, Littles, and Families.
  • Continually assess the match relationship focusing on: child safety, match relationship development, positive youth development and volunteer satisfaction. Match support is provided on a frequency according to BBBS standards at a minimum.
  • Assess and provides for individual coaching needs, information and support needs for each match participant to assure a positive youth development experience for the child, and successful and satisfying experience for the volunteer.
  • Effectively use active and attentive listening to confirm understanding; coach others using reflective and 2nd/3rd level questioning; personalize communication content and delivery to fit different perspectives, backgrounds or styles of audience; document information about matches clearly and concisely to keep records accurate and up to date.
  • Effectively assess and execute the following relational support skills: guiding, supporting, confronting, advising and/or negotiating.
  • Assess and refers families for additional services as needed.
  • Effectively utilize survey tools to assess match impact on youth development and in meeting BBBS standards.


This Job May be for You:

  • Belief in Big Brothers Big Sisters mission and potential of the youth we serve
  • Ability to develop trust and rapport among youth clients and guardians
  • Ability to multi-task between tasks and projects
  • Commitment to advancing diversity, equity, and inclusion
  • Excellent oral and written communication skills
  • Coachable, including taking and receiving actionable feedback
  • Can work well in teams
  • Assumes the best in people
  • Ability to use Microsoft Office/Office 365
  • Ability to adapt to new technology tools (Salesforce and Dialpad are two major tools in this role)
  • A Bachelor’s Degree
  • Previous Supervisor Experience Preferred
  • Ability to work some evenings and weekends


Benefits

  • Salary: $42,000
  • Hybrid Working Environment - 50% Remote/50% In Office Work with Flexible work schedule
  • Retirement Benefits
  • 100% Employer Paid Health Insurance, Dental, Vision, Long-Term and Short-Term Disability
  • Insurance, and Life Insurance for Individuals. Insurance is available for spouse/children/family paid for by the employee.
  • 10 Vacation Hours and 10 Sick Hours Accrued Each Month


To Apply:

If you qualify for this position and are passionate about our mission, we look forward to meeting you. Please apply at: https://bbbs.tfaforms.net/f/jobapplication.

If you have questions please reach out to:

Liane Cooper, Office Manager
Big Brothers Big Sisters of Greater Chattanooga
liane@bbbschatt.org
*No Phone calls Please

Employment with BBBSGC is at-will. BBBSGC provides equal employment opportunities to all qualified individuals and prohibits discrimination against and harassment of any employee or any applicant for employment because of race, color, national or ethnic origin, age, religion, disability, gender, sexual orientation, gender identity and expression, or veteran status. BBBS of Greater Chattanooga has a Zero Tolerance Policy for discrimination in our workplace.

October 24, 2022

Hiring: Program Manager

The Program Manager is a full-time position that works with the Chief Program Officer to provide exceptional leadership to the Match Support team. This includes providing guidance on how to deliver quality customer service and match support to volunteers, youth, and their families during their match period. This position collaborates with the Program Leadership Team and provides input on strategic planning, continuous improvement, and other needs that add value to the overall success of the agency. Responsible for ensuring that programming is consistent with the agency’s mission, policies, and procedures and aligns with BBBSA’s National Standards and the strategic goals for Big Brothers Big Sisters of Greater Chattanooga.

Read more
October 4, 2022

Hiring: Recruitment and Enrollment Manager

The Enrollment and Recruitment Manager is a full-time position that works to provide exceptional leadership and customer service to the enrollment and recruitment team as well as families and volunteers enrolling in Big Brothers Big Sisters mentoring programs. This includes delivering quality customer service and enrollment services to volunteers, youth, and their families during their enrollment period. This position collaborates with the Program Leadership Team and provides input on strategic planning, continuous improvement, and other needs that add value to the overall success of the agency.

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September 15, 2022

Enrique Davey Reflects on Hispanic Heritage Month

My name is Enrique, and currently, I am the only Bilingual Match Support Specialist on the team. A personal reason behind applying for this job was to be able to connect with Hispanic families in our community, as I have recently moved to the Greater Chattanooga area. As part of my job, I regularly speak with families who trust us in working alongside them, their kids, and our volunteers. From the start, I noticed that even though there are only a handful of Hispanic families in our Community-Based program, all of them have been part of it for several years, which made me wonder what the reasons behind this were.

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