Founded in 1957, Big Brothers Big Sisters of Greater Chattanooga is the area’s largest youth mentoring organization. Our vision is that all youth achieve their full potential and our mission is to create and support one-to-one mentoring relationships that ignite the power and promise of youth. Our work is guided by our core agency values.
Integrity – We champion integrity in how we execute our programs with open, honest communication. Thought Leadership – We drive creative thinking in the youth mentoring space.
Diversity, Equity, and Inclusion – We are intentionally inclusive in who we serve, who we are, and what we represent to the community at large.
Safety – We prioritize safety, and all our decisions are driven by the safety of the youth and their families, our volunteers, and our staff.
Excellence – We deliver high-quality program support as evidenced by the metrics for safety, customer service, and long-term impact.
Enthusiastic Contribution – We view our people and the people we work with as a gift. We show it by adding value to every person and situation we encounter.
The Workplace Mentoring Coordinator position is a full-time position responsible for the design, implementation, and support of the BBBSGC workplace mentoring program. The Beyond School Walls workplace mentoring program is for middle and high school age youth and workplace volunteers. The primary function of this position is to implement the program to ensure child safety, positive impacts for youth, constructive and lasting mentoring relationships between youth participants (Littles) and workplace volunteers (Bigs) and a strong sense of affiliation with BBBS on the part of volunteers.
Essential Job Duties
- Ensure high-level expertise in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function.
- Participate in team and program events throughout the year including team meetings, program activities, program and full staff meetings.
- Assist with recruitment, fundraising, and other agency group events as needed.
- Support a culture of philanthropy by identifying and fostering potential donor relationships, potential corporate/business/community partnerships and engaging in events which benefit the agency.
- Share with Executive Director or Chief Program Officer potential partnership relationships as discovered through volunteers’ and parents’ employers and affiliations.
- Assist with grant reporting as pertaining to your program area.
- High degree of collaboration with other program staff to ensure smooth transition among functions.Carry out additional duties as assigned by supervisor.
Workplace Mentoring Program
- In partnership with the Chief Program Officer and Executive Director, recruit workplace partners to participate in the workplace mentoring program.
- Prepare for and facilitate weekly/bi-weekly mentoring sessions and group activities based on designed curriculum.
- Organize and attend mentor-mentee events that will enhance positive relationship development, socio-emotional skills, and academic skills (i.e. career workshops, college tours, end-of-year events), overseeing all logistics, content, and budgets.
- Lead orientation and training sessions for teachers, volunteers, students, and workplace partners.
- Work closely with workplace partners to ensure mentoring pairs are provided the space, resources and support needed while on site.
- Gather data from the school and match participants as to measure outcomes and program needs and provide impact reports to workplace partners.
- Collaborate with workplace program liaisons to recruit volunteer participants prior to the start of the program, based on availability, disposition, motivations, and other factors.
- Foster relationships and collaborate with school liaisons to recruit youth participants.
- Assess volunteer and child eligibility to participate in BBBS programming.
- Responsible for enrollments including interviews, child safety education, obtaining parent permission and other enrollment processes as needed.
- Provide timely and comprehensive assessments for volunteer and child participation for those participants interviewed.
- Provide accurate descriptions of programs and services and convey realistic expectations to interested parties.
- Make matching decisions that have the potential to result in strong mentor/mentee relationships.
- Facilitate match introductions throughout the school year.
- Conduct monthly check-ins with mentors, mentees, and guardians based on BBBS of America national standards and BBBSGC best practices. This includes assessing the match relationship focusing on: child safety, match relationship development, positive youth development and volunteer satisfaction.
- Assess and provide for individual coaching needs, information and support needs for each match participant to assure a positive youth development experience for the child, and successful and satisfying experience for the volunteer.
- Effectively use active and attentive listening to confirm understanding; coach others using reflective and 2nd/3rd level questioning; personalize communication content and delivery to fit different perspectives, backgrounds or styles of audience; document information about matches clearly and concisely to keep records accurate and up to date.
- Monitor child’s needs and safety issues that may arise through program communication.
- Engage parents and provide referrals to appropriate external community resources on an as-needed basis.
- Conduct closure meetings in person if possible or by phone with all parties at match closure. Assess reasons for match closure and re-match potential and complete necessary match closure procedures.
- Effectively utilize survey tools to assess match impact on youth development and in meeting BBBS standards.
- Meet or exceed minimum goal of 90% match support average completion and 70% survey completion throughout the year. No more than 10% of a caseload should be overdue. Quality Assurance Scores should have an average of a 4 or higher.
- Maintain up-to-date and accurate paperwork, documentation, and database records for all participants according to Big Brothers Big Sisters standards.
- Belief in Big Brothers Big Sisters mission and potential of the youth we serve
- Strong presentation and facilitation skills
- Experience with group and/or classroom management.
- Ability to develop trust and rapport among youth clients and guardians
- Comfort in engaging with senior workplace contacts and funders.
- Commitment to advancing diversity, equity, and inclusion
- Excellent oral and written communication skills
- Coachable, including taking and receiving actionable feedback
- Can work well in teams
- Assumes the best in people
- A Bachelor’s degree in Social Work, Social Services, Education, Counseling, or related field OR Relevant Experience
- Valid driver’s license
To Apply: (complete the application using the link below)