Hiring: Match Support Specialist

Founded in 1957, Big Brothers Big Sisters of Greater Chattanooga is the area’s largest youth mentoring organization. Our vision is that all youth achieve their full potential, and our mission is to create and support one-to-one mentoring relationships that ignite the power and promise of youth. Our work is guided by our core agency values.

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Integrity – We champion integrity in how we execute our programs with open, honest communication.

Thought Leadership – We drive creative thinking in the youth mentoring space.

Access, Belonging, and Opportunity – We are intentional in creating access for all, fostering a sense of belonging among those we serve and represent, and expanding opportunities and thrive within our community.  

Safety – We prioritize safety, and all our decisions are driven by the safety of the youth and their families, our volunteers, and our staff.

Excellence – We deliver high-quality program support as evidenced by the metrics for safety, customer service, and long-term impact.

Enthusiastic Contribution – We view our people and the people we work with as a gift. We show it by adding value to every person and situation we encounter.

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Benefits:

• Starting Salary: $38,000
• 4-Day workweek (Full-Time, 32 hours/week) with occasional remote workdays
• Health insurance, Dental, Vision, Long-Term and Short-Term Disability Insurance
• Retirement Benefits
• 10 Vacation Hours and 10 Sick Hours accrued each month

Position Summary

The Match Support Specialist is a full-time position responsible for match support for youth, parents/guardians and volunteer mentors. This position provides ongoing guidance and support to Littles, Parents/Guardians, and Volunteer Bigs on a regular basis. Match Support Specialists monitor mentoring interactions and offer insights and advice to ensure child safety, facilitate healthy relationship development and promote positive youth outcomes. This position reports directly to the Community Programs Manager.

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Essential Job Duties

General

• Ensures high-level expertise in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job functions. Participates in team and program events throughout the year including team meetings, program activities, and staff meetings.

• Assists with and attends match activities, recruitment events, fundraising and other agency group events as needed.
• Maintains up-to-date, accurate and detailed documentation and database records according to Big Brothers Big Sisters standards.

• Supports a culture of philanthropy by identifying and fostering potential donor relationships, potential corporate/business/community partnerships and engaging in events which benefit the agency.
• Shares with the Development Team potential partnership relationships as discovered through volunteers’ and parents’ employers and affiliations.

• Support grant reporting relating to the program area.
• High degree of collaboration with other program staff to ensure smooth transition among functions.
• Stays current on program initiatives, training opportunities, and volunteer training updates from Big
• Brothers Big Sisters of America.
• Performs additional duties as assigned by the supervisor.

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Match Support

• Maintains a caseload of Community-Based matches and provides quality match support to all Bigs, Littles and Families

• Continually assesses the match relationship focusing on: child safety, match relationship development, positive youth development and volunteer satisfaction. Match support is provided on a frequency according to BBBS standards at a minimum.

• Assesses and provides for individual coaching needs, information and support needs for each match participant to assure a positive youth development experience for the child, and successful and satisfying experience for the volunteer.

• Effectively uses active and attentive listening to confirm understanding; coach others using reflective and 2nd/3rd level questioning; personalize communication content and delivery to fit different perspectives, backgrounds or styles of audience; document information about matches clearly and concisely to keep records accurate and up to date.

• Effectively assesses and executes the following relational support skills: guiding, supporting,confronting, advising and/or negotiating.

• Assesses and refers families for additional services as needed.
• Meets or exceeds program standards as decided by Big Brothers Big Sisters of America and our local agency.

• Effectively utilizes survey tools to assess match impact on youth development and in meeting BBBS standards.

• Maintains up-to-date and accurate paperwork, documentation, and database records for all participants according to Big Brothers Big Sisters standards.

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Enrollment

• Assists with volunteer and child interviews, home visits and any other enrollment processes as needed.
• Recruits program participants by participating in outreach strategies to recruit youth and volunteers.
• Attends and facilitates match introductions.

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Key Qualifications:

• Belief in Big Brothers Big Sisters’ mission and the potential of the youth we serve
• Ability to use Google Suite
• Ability to adapt to new technology tools (Salesforce and Dialpad are two major tools in this role)
• Ability to develop trust and rapport among youth clients and volunteers
• Ability to multi-task between tasks and projects
• Commitment to advancing access, belonging and opportunity
• Excellent oral and written communication skills
• Coachable, including taking and receiving actionable feedback
• Can work well in teams
• Assumes the best in people
• Ability to work some evenings and weekends

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Qualifications:

• Bachelor’s degree in Human Services, Education, Social Work or related field
• Valid driver’s license

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Click Here to Apply

*No phone calls please.

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